Our value

Technogym After Sales Service works to keep the best products up and running to preserve its value over time. The main benefits are:

• Focus your staff on member´s care
• Allow your members to train more effectively
• Maximise your return on investment

Worldwide structure

You can count on a worldwide infrastructure of 1000 Technogym After Sales professionals dedicated to delivering prompt efficient service and minimizing equipment downtime.

• 700 Certified Field Service Technicians
• 300 Specialized staff on hotlines and in the back office
• 50 HQ staff in Training, Quality and Product support
• 15,000 hours of classroom training and e-learning
• 600 detailed spare part diagrams

Our performances

Technogym believes that clarity and transparency are key values when entering into a long term partnership. Technogym makes worldwide statistics public:

• 35 hours Time to Service
• 92% First Time Fix Rate
• 30M Value of localized Spare Parts stock
• 15,000 customers with an active service contract
• 200,000 products with an active service contract

Login into the Technogym E-Services and monitor real-time Technogym performance on your equipment

Why choose Technogym

Protect your investment by using the official services that only the Technogym After Sales can offer you:

• Genuine parts with 1 year warranty
• Certified field service technicians
• Complete tracking of service history from day 1
• Certified Software updates
• Manufacturer supplied tooling
• Integration of assets into online reporting tool
• Manufacture goodwill
• Technical support from factory
• Bespoke service plans available

Our service contracts

Technogym protects your investment by extending the benefits of our factory warranty.

• Increase equipment uptime
• Extend the life of your equipment
• Protect the value of your investment
• Improve financial planning
• Reduce in-house maintenance staff
• Know service cost in advance